Terms and Conditions

These Terms and Conditions govern access to and use of Rend, including the Rend website, hosted dashboard, public APIs, video upload and playback services, edge delivery network, analytics, player, SDKs, documentation, and related services that link to these Terms. Rend is operated by Cap Software, Inc., a Delaware corporation. References to "Rend," "we," "us," and "our" mean Cap Software, Inc. acting for the Rend service.

By creating an account, clicking a button or checkbox that references these Terms, generating an API key, uploading video, using a Rend playback URL, subscribing to a plan, signing an order form, or otherwise accessing the Services, you agree to these Terms. If you do not agree, do not use the Services. If you use the Services for a company or other organization, you represent that you have authority to bind that organization, and "you" includes that organization.

If you sign an order form, data processing agreement, service-level agreement, or other written agreement with us, that written agreement controls if it expressly conflicts with these Terms. Open-source license files control your rights to open-source components.

You must be at least 18 years old, or the age of legal majority where you live, to create an account or use the hosted Services. The Services are intended for developers and businesses and are not directed to children under 13. You may not create an account or use the Services if you are barred from doing so by applicable law.

You represent that you and your end users are not located in, organized under the laws of, or ordinarily resident in a country, region, or territory subject to comprehensive sanctions or embargoes that prohibit the Services, and that you are not on any restricted-party list. You may not use Rend in violation of export controls, sanctions, embargoes, anti-bribery laws, or anti-corruption laws, or to provide services to prohibited end users.

Rend Cloud is video-on-demand infrastructure for developers. The hosted Services let you upload source video by API or dashboard, encode and package playback artifacts, store Rend-managed asset files, deliver playback through Rend-controlled URLs, embed the Rend player, and view basic playback analytics.

Rend may change, add, remove, suspend, or discontinue features, plans, edge regions, limits, APIs, SDK behavior, or documentation as the product evolves. Performance claims, launch targets, supported regions, 4K availability, or preview features are informational unless a separate written order, service-level agreement, or enterprise agreement says otherwise.

For paid hosted plans, we will use reasonable efforts to avoid material reductions in core paid functionality during the applicable subscription term. We may still make changes needed for security, reliability, legal compliance, abuse prevention, provider changes, or normal product development.

You are responsible for the accuracy of your account, workspace, billing, and payment information. You are also responsible for all activity under your account, including activity performed with API keys, bearer tokens, dashboard sessions, playback credentials, or other access credentials.

Keep API keys and other credentials confidential, use them only as documented, and do not expose server-side keys in browser bundles, mobile apps, public repositories, videos, or support logs. You must promptly notify us if you believe your account or credentials have been compromised.

You must maintain a current account owner, billing contact, and security contact where the dashboard supports them. We may require additional authentication, rotate credentials, or restrict access when we reasonably believe it is needed to protect your account, the Services, Rend, or third parties.

As between you and Rend, you retain ownership of videos, audio, images, captions, metadata, webhook payloads, analytics inputs, and other content or data that you or your end users submit to the Services ("Customer Data"). You are solely responsible for Customer Data and for obtaining all rights, licenses, notices, releases, and consents needed for Rend to receive and process it.

You grant Rend a worldwide, non-exclusive, royalty-free license, sublicensable to our service providers and subprocessors only as needed, to host, copy, reproduce, encode, transcode, adapt for technical formatting, package, cache, route, transmit, distribute, publicly perform, publicly display, display, play, analyze, and otherwise process Customer Data as needed to provide, secure, monitor, troubleshoot, support, maintain, and bill for the Services. This license includes copying playback artifacts to Rend-owned or third-party infrastructure, serving playback artifacts through Rend-controlled origin and optional edge infrastructure, generating thumbnails, previews, captions, manifests, renditions, and logs, and collecting playback request analytics such as request counts, bytes, status, region, device class, and cache state.

The license above does not allow us to sell Customer Data, use Customer Data for third-party advertising, or train general-purpose AI models on Customer Data unless you separately agree. We may use aggregated or de-identified operational data to improve the Services, and we may inspect Customer Data when needed for security, abuse prevention, support, debugging, legal compliance, or your documented instructions.

Do not use Rend to process protected health information, payment card data, classified information, special-category data, criminal-offense data, government identifiers, precise geolocation, biometric identifiers, sensitive personal information, data from children as defined by applicable law, or other highly regulated data unless we have signed a separate written agreement that expressly allows that use. You are also responsible for public-performance, public-display, distribution, synchronization, music, talent, privacy, and publicity rights needed for the way your videos are uploaded, stored, embedded, streamed, or shared.

You are responsible for how you configure, protect, and share playback URLs, embeds, manifests, opener files, API responses, and derived media. If you make a playback URL public, leave it unprotected, embed it in a public application, or share it with third parties, you are responsible for the resulting access, viewing, copying, indexing, distribution, and legal consequences, even if the URL is difficult to guess or not linked from a public page.

Rend is not obligated to monitor, pre-screen, review, or approve Customer Data before it is uploaded, encoded, stored, cached, or played back. We may perform automated or manual review when we believe it is appropriate for security, reliability, abuse prevention, legal compliance, support, or enforcement of these Terms, but we do not assume responsibility for Customer Data by doing so.

Some Rend software, including server components, the player, SDKs, tools, and examples, may be distributed as open source. Those components are governed by the license files and notices that accompany them. These Terms do not replace or limit rights you receive under those open-source licenses.

If you self-host Rend or modify open-source Rend software, you are responsible for operating it, securing it, complying with applicable licenses, and managing your own infrastructure, storage, edge nodes, telemetry, billing, and end-user obligations. Hosted Rend Cloud support, uptime, billing, and deletion flows apply only to the hosted Services, unless we agree otherwise in writing.

You agree that you will not, and will not help others, use the Services to:

• violate any law, regulation, contract, intellectual property right, privacy right, publicity right, or other third-party right;
• upload, store, stream, share, or promote unlawful, infringing, exploitative, abusive, hateful, harassing, defamatory, obscene, fraudulent, deceptive, or otherwise harmful content;
• upload, store, stream, share, or promote child sexual abuse material, content that sexualizes minors, non-consensual intimate imagery, human trafficking content, terrorist content, violent extremist content, credible threats, instructions for physical harm, or content that facilitates violence, self-harm, exploitation, or abuse;
• harass, stalk, dox, intimidate, impersonate, defame, extort, blackmail, or otherwise target a person or group with abusive conduct;
• distribute malware, spyware, ransomware, botnets, exploit kits, credential-harvesting materials, phishing pages, spam, deceptive content, or code intended to interfere with systems or users;
• collect, process, disclose, or sell personal data in violation of law, without required consent, or in a way that enables surveillance, discrimination, identity theft, or unauthorized profiling;
• infringe, misappropriate, or enable unauthorized access to copyrighted works, trademarks, trade secrets, privacy rights, publicity rights, or other protected materials;
• evade law enforcement, sanctions, export controls, court orders, platform enforcement, network abuse controls, or legally valid takedown processes;
• circumvent service limits, rate limits, access controls, billing controls, playback authorization, suspension, deletion, or cache-purge mechanisms;
• probe, scan, load test, benchmark, scrape, reverse engineer, resell, sublicense, or create derivative services from Rend except as allowed by our documentation or open-source licenses;
• interfere with Rend infrastructure, edge nodes, origins, queues, dashboards, APIs, or other customers' use of the Services;
• use Rend as a permanent file locker, piracy distribution network, live-streaming platform, or general CDN unless that use is explicitly documented or agreed by us in writing; or
• misrepresent your relationship with Rend, Cap Software, or any other person or organization.

You may conduct good-faith security testing of your own Rend account, assets, applications, and integrations if you stay within documented rate limits and plan limits, avoid degradation or access to other customers' data or systems, do not attempt persistence or data exfiltration, stop immediately if you encounter third-party data or service instability, and promptly report suspected vulnerabilities to hello@rend.so. Testing of Rend infrastructure, shared services, edge nodes, other customers' assets, or production abuse controls requires our prior written authorization.

We may investigate suspected violations, remove or disable access to Customer Data, suspend assets or accounts, throttle traffic, revoke API keys, preserve evidence, and report activity to authorities when we reasonably believe it is necessary to protect Rend, users, third parties, or the Services.

Report suspected abuse, illegal content, security abuse, impersonation, phishing, malware, non-consensual intimate imagery, threats, harassment, or other violations involving the Services to hello@rend.so. Include the relevant Rend URL, asset identifier, account or workspace information if known, a description of the issue, and enough context for us to investigate. Do not misuse abuse reports to suppress lawful speech, lawful competition, or content you merely dislike.

If you believe content involves child sexual abuse material, child exploitation, or other illegal sexual content involving minors, do not send, upload, attach, screenshot, download, forward, or redistribute the illegal material to us or anyone else. Send only the URL, asset identifier, account information if known, and a brief description. Where required under applicable law, we will preserve evidence, disable access, and report apparent child sexual abuse material to the National Center for Missing and Exploited Children or law enforcement. We may also preserve evidence, report threats or illegal activity to law enforcement, and cooperate with lawful requests, subpoenas, court orders, emergency disclosure requests, or mandatory reporting obligations where required or permitted by law.

We have no duty to monitor or pre-screen Customer Data, but we may use automated tools, manual review, user reports, trusted reporter notices, provider notices, legal notices, and law enforcement referrals to detect, investigate, disable, remove, preserve, or report suspected abuse. We reserve the right to remove, disable, block, suspend, limit, or terminate access to content, accounts, assets, API keys, playback, cache, delivery, or other Services where we reasonably believe content or activity is abusive, illegal, unsafe, infringing, harmful, or otherwise violates these Terms, or where action is needed to protect users, minors, third parties, Rend, providers, or the Services.

We may remove or disable access to Customer Data that we reasonably believe infringes intellectual property rights or violates these Terms. We maintain a repeat-infringer policy and may, in appropriate circumstances, suspend or terminate accounts, assets, workspaces, API keys, or playback access for users who repeatedly infringe, repeatedly receive credible infringement notices, submit abusive notices, or use the Services to enable infringement.

Copyright notices should be sent to Rend's Copyright Agent at hello@rend.so with the subject "Copyright Notice." We do not currently publish a postal address or phone number for copyright notices in these Terms. If you need those details for a statutory notice, contact us at the email above. When a Copyright Office DMCA designated-agent registration is completed, we will publish the registered agent details where required.

If you believe material hosted or delivered by Rend infringes your copyright, send a written notice that includes: your physical or electronic signature; identification of the copyrighted work claimed to have been infringed, or a representative list if multiple works are covered by one notice; identification of the material claimed to be infringing and information reasonably sufficient for us to locate it, such as URLs, asset IDs, workspace information, or timestamps; your name, mailing address, telephone number if available, and email address; a statement that you have a good-faith belief that use of the material in the complained-of manner is not authorized by the copyright owner, its agent, or the law; and a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

If your material was removed or disabled because of a copyright notice and you believe removal was mistaken or the material was misidentified, you may send a counter-notice to the Copyright Agent. A counter-notice must include: your physical or electronic signature; identification of the material that was removed or disabled and the location where it appeared before removal or disablement; a statement under penalty of perjury that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification; your name, mailing address, telephone number if available, and email address; a statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or if your address is outside the United States, for any judicial district in which Rend may be found; and a statement that you will accept service of process from the person who submitted the copyright notice or that person's agent.

We may forward copyright notices and counter-notices, including contact information, to affected users, complainants, hosting providers, legal advisers, or other parties as required or permitted by law. After we receive a valid counter-notice, we may restore the removed or disabled material in 10 to 14 business days unless the original complainant first notifies us that they filed an action seeking a court order to restrain the user from engaging in infringing activity relating to the material. We may reject incomplete, inaccurate, fraudulent, abusive, or legally insufficient notices or counter-notices.

Hosted Rend offers usage-based, pay-as-you-go billing. Fees and limits are described in the dashboard, pricing page, order form, invoice, or other written agreement that applies to your account. Unless stated otherwise, fees are non-refundable and exclusive of taxes.

Rend billing measures viewer watch minutes and stored video minutes. Storage is prorated for the time each asset remains stored. Encoding is included, and the same rates apply to every video resolution. You authorize us and our payment processors to charge your payment method for all applicable fees, taxes, renewals, overages, and late amounts. If you believe an invoice or charge is wrong, you must notify us within 30 days after the invoice or charge date so we can investigate; failure to do so may limit adjustments for that billing period, except where prohibited by law.

Unless the checkout flow, dashboard, order form, or plan terms state otherwise, subscription plans continue until canceled and renew for the same billing period. Before charging a consumer payment method for an automatic renewal or continuous service, we will present the applicable renewal terms, pricing, billing frequency, cancellation method, and any required notices in the checkout or billing flow. You must cancel before the renewal date to avoid the next charge.

You can cancel or manage a self-serve subscription through the billing portal where available, or by contacting hello@rend.so. Cancellation takes effect at the end of the then-current billing period unless your plan, order form, or applicable law says otherwise. We do not provide prorated refunds or credits except where required by law, expressly stated in an applicable plan or order, or caused by a billing error that we verify. Usage fees, overages, and committed amounts already incurred remain due.

If we offer a free trial, promotional price, or discounted period, the checkout or order will describe when the trial or discount ends, what price applies afterward, and how to cancel before charges begin or change. We will provide renewal, material-change, and fee-change notices when required by applicable law.

You are responsible for taxes, duties, levies, withholding, and similar government assessments other than taxes based on our net income. If you do not pay amounts when due, we may suspend or limit uploads, API-key creation, playback, dashboard access, support, or other Services until your account is current.

Rend may rely on third-party providers for services such as hosting, object storage, networking, DNS, email, authentication, observability, billing, payments, and customer support. We may process Customer Data and account information through those providers as needed to operate the Services.

Third-party providers may be subprocessors where they process personal data on our behalf. You authorize us to use subprocessors for the provider categories above, provided we impose appropriate confidentiality and data protection obligations on them. Where required by applicable data protection law, we will provide notice of material subprocessor changes and a reasonable opportunity to object.

If you connect Rend to your own applications, domains, storage, analytics, workflow tools, AI agents, or other third-party services, you are responsible for those integrations and for the instructions, data, and access you provide to them.

We handle account information, billing information, usage information, support information, device and request data, player telemetry, asset metadata, and Customer Data in order to provide, secure, monitor, support, bill, troubleshoot, communicate about, comply with law, and improve Rend. This information may include names, email addresses, organization details, payment and billing identifiers, IP addresses, request logs, browser and device information, playback events, asset names, asset metadata, and video-related files you upload.

Where data protection laws require a lawful basis for our own processing, we rely on performance of contract, legitimate interests in operating and securing the Services, compliance with legal obligations, consent where requested, and other bases permitted by law. We may disclose personal data to hosting, storage, networking, DNS, authentication, email, observability, billing, payment, analytics, support, professional adviser, and legal-compliance providers. Personal data may be processed in the United States and other jurisdictions where we or our providers operate, subject to legally required transfer safeguards where they apply.

We retain account, billing, security, telemetry, support, and Customer Data for as long as needed to provide the Services, comply with legal and tax obligations, resolve disputes, enforce agreements, maintain security, prevent abuse, and support ordinary backup and archival processes. You may contact us at hello@rend.so to request access, correction, deletion, export, objection, restriction, or other privacy rights available under applicable law.

Where we process personal data on your behalf as a service provider or processor, these Terms are your documented instructions to process that data to provide, secure, monitor, support, troubleshoot, and bill for the Services as described here. We will use personnel and providers subject to confidentiality obligations, apply reasonable technical and organizational measures, notify you without undue delay after becoming aware of a security incident involving Customer Data, reasonably assist with data subject requests and compliance obligations that relate to our processing, and delete or return personal data at the end of the Services upon request unless law, security, backup, tax, accounting, abuse-prevention, or legal-preservation obligations require otherwise.

You are responsible for providing legally sufficient privacy notices to your end users and for ensuring that your use of Rend complies with applicable data protection, cookie, consent, recording, surveillance, retention, and transfer laws. If applicable law or your customer requires a signed data processing addendum, contact us before uploading personal data that requires processor, service-provider, transfer, audit, or security terms beyond these Terms. These Terms are not intended to replace a signed data processing addendum, transfer addendum, subprocessor schedule, or security exhibit where your law, contract, or procurement requirements require those documents.

Each party may receive non-public information from the other party that is marked confidential or should reasonably be understood as confidential given the circumstances. Your confidential information includes non-public Customer Data. Rend confidential information includes non-public product, roadmap, security, pricing, benchmark, infrastructure, and technical information.

The receiving party will use confidential information only to perform or receive the Services, will protect it with reasonable care, and will share it only with personnel, contractors, professional advisers, and service providers who need access and are bound by confidentiality obligations. These duties do not apply to information that is public through no fault of the receiving party, already known without restriction, independently developed, or lawfully received from a third party.

The receiving party may disclose confidential information when required by law, subpoena, or court order, but must give the disclosing party reasonable prior notice where legally permitted. Confidentiality duties survive for three years after disclosure, and trade secrets remain protected for as long as they qualify as trade secrets under law.

Rend and its licensors retain all rights in the hosted Services, website, dashboard, APIs, player experience, documentation, trademarks, logos, designs, and other Rend materials, except for rights expressly granted in these Terms or in applicable open-source licenses. You may not use Rend or Cap Software marks in a way that suggests sponsorship, endorsement, or affiliation without our written permission.

If you send feedback, ideas, bug reports, feature requests, or suggestions about Rend, you grant us the right to use them without restriction, attribution, or compensation. During the term of your use of the Services, we may identify you or your organization by name as a Rend customer in customer lists and marketing materials unless you opt out by contacting us at hello@rend.so. We will not use your logos, quotes, case studies, or endorsements without your permission.

You may stop using Rend at any time. You may delete assets through the dashboard or API where supported, and you should export or copy Customer Data before closing your account or allowing a subscription to lapse.

We may suspend or terminate access to all or part of the Services if you breach these Terms, fail to pay amounts when due, create risk for Rend or third parties, use excessive resources, violate applicable law, or if we discontinue the Services. Where practicable, we will give notice and a reasonable opportunity to cure before suspension or termination for non-payment or ordinary breach. We may act immediately for security, legal, abuse, infringement, sanctions, emergency, or operational risks.

After suspension or termination, we may delete Customer Data associated with your account, subject to legal requirements, backup retention, abuse-prevention needs, and ordinary archival processes. Where legally permitted and technically available, we will use reasonable efforts to let you export Customer Data before permanent deletion from active systems. We are not responsible for retaining Customer Data after your account closes unless a separate written agreement says otherwise.

Asset deletion and account termination may cause playback URLs, embeds, manifests, opener files, cached segments, analytics, API responses, and integrations to stop working. Some logs, telemetry, invoices, security records, support messages, and backups may be retained for legitimate business, legal, security, or compliance purposes.

Except as expressly stated in a separate written agreement, the Services, open-source components, documentation, SDKs, player, APIs, analytics, benchmarks, and preview features are provided on an "as is" and "as available" basis. We disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, reliability, security, accuracy, and error-free operation.

Rend is video infrastructure, but your application, content, audience, network conditions, player configuration, viewer devices, third-party providers, and integration choices affect playback outcomes. We do not guarantee uninterrupted service, specific startup times, cache hit rates, analytics accuracy, revenue results, legal compliance, or compatibility with every source file, browser, device, network, or workflow.

The Services are not designed for emergency, safety-critical, life-support, medical, financial trading, aviation, nuclear, or other high-risk uses where failure could lead to death, personal injury, severe property damage, or severe environmental damage. Nothing in these Terms limits warranties or rights that cannot be excluded under applicable law.

To the fullest extent permitted by law, Rend, Cap Software, and their affiliates, officers, directors, employees, agents, suppliers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, or for lost profits, lost revenue, lost business, lost goodwill, loss of data, content corruption, replacement services, business interruption, or cost of cover, even if advised that such damages are possible.

To the fullest extent permitted by law, our aggregate liability for all claims relating to the Services or these Terms will not exceed the greater of one hundred U.S. dollars or the amounts you paid to Rend for the Services giving rise to the claim during the three months before the event giving rise to liability.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law. The liability cap does not limit your payment obligations, your indemnification obligations, your responsibility for Customer Data, your misuse of credentials or the Services, either party's intentional infringement or misappropriation of the other party's intellectual property, either party's intentional breach of confidentiality, fraud, willful misconduct, or gross negligence, except to the extent those exclusions are not enforceable under applicable law.

You will defend, indemnify, and hold harmless Rend, Cap Software, and their affiliates, officers, directors, employees, agents, suppliers, and licensors from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from or relating to Customer Data, your applications or integrations, your use of the Services, your violation of these Terms, your violation of law, or your infringement or misappropriation of third-party rights.

We will give you prompt notice of an indemnified claim, allow you to control the defense where legally appropriate, and reasonably cooperate with you. You may not settle a claim in a way that admits fault by Rend, imposes obligations on Rend, or restricts Rend's business without our prior written consent.

We may update these Terms from time to time by posting a revised version on this page or otherwise notifying you. The updated Terms become effective when posted unless the update says otherwise. If a change is material to active paid Services, automatic renewals, privacy rights, or your legal obligations, we will use reasonable efforts to provide at least 30 days' advance notice through the website, dashboard, email, or other account contact information before the change takes effect, unless the change is needed sooner for legal, security, or abuse-prevention reasons.

Your continued use of the Services after updated Terms take effect means you accept the updated Terms. If you do not agree to an update, you must stop using the Services and cancel any applicable subscription. For prepaid paid Services, material adverse changes to core paid functionality will apply no earlier than the next renewal term unless required sooner for legal, security, provider, or abuse-prevention reasons.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Any legal action or proceeding arising from these Terms or the Services will be brought exclusively in the state or federal courts located in Delaware, and each party consents to personal jurisdiction and venue in those courts, except where applicable law gives you mandatory rights to bring claims elsewhere.

These Terms, together with any applicable order form, plan terms, documentation, data processing agreement, or other written agreement expressly incorporated by reference, are the entire agreement between you and us for the Services. If there is a conflict, the following order of precedence applies unless the later document expressly says otherwise: signed order form or enterprise agreement, data processing agreement, service-level agreement, plan-specific terms, these Terms, and then documentation.

If any provision is unenforceable, the remaining provisions remain in effect. A party's failure to enforce a provision is not a waiver. Neither party is liable for delay or failure caused by events beyond its reasonable control. You may not assign these Terms without our prior written consent. We may assign these Terms as part of a merger, acquisition, financing, reorganization, sale of assets, or by operation of law.

Provisions that by their nature should survive termination will survive, including provisions about payment, Customer Data, open-source licenses, acceptable use, copyright, confidentiality, intellectual property, disclaimers, liability limits, indemnification, governing law, venue, notices, and general terms.

Notices to Rend should be sent to hello@rend.so with the subject "Legal Notice" and to any postal address identified in an applicable order form, invoice, or dashboard notice. Copyright notices should follow the copyright section above. Notices to you may be sent to the email, billing, dashboard, or other contact information associated with your account.